Pre-orders
In the XMarket, you can pre-order products before they go on sale.
When using pre-orders, please be sure to read the handling and precautions for pre-order items.
When using pre-orders, please be sure to read the handling and precautions for pre-order items.
When is payment confirmed for pre-orders?
XMarket pre-orders are paid in advance. Please note that payment is confirmed at the time you place your order.
What payment methods do you accept?
Please note that we only accept credit card payments for pre-orders, and do not accept D-payments.
Can pre-orders be cancelled or refunded?
As a rule, we do not accept cancellations of reservations for customer reasons after an order has been confirmed.
After the product has been provided, we will only accept order cancellations and refunds if the product is defective.
If the product is cancelled due to the distributor's reasons, we will refund the price paid for the pre-order.
After the product has been provided, we will only accept order cancellations and refunds if the product is defective.
If the product is cancelled due to the distributor's reasons, we will refund the price paid for the pre-order.
When are pre-order products available?
The time between the pre-order and the delivery of the product varies for each product. Please check the product description of each product.
*The scheduled delivery date stated at the time of order may be postponed due to the seller's circumstances. You will be notified of the new availability date on the XMarket website or by email.
*The scheduled delivery date stated at the time of order may be postponed due to the seller's circumstances. You will be notified of the new availability date on the XMarket website or by email.
