Notation based on the Act on Specified Commercial Transactions

  • Name
    Gugenka Inc.
  • Location

    3F Dekijima Dai-ichi Building, 1-10-7, Minami-Dekijima, Chuo-ku, Niigata City, Niigata 950-0963, Japan
  • Contact us
    Tel: 025-284-4955
    Business hours: 10:00-18:00 Closed: Saturdays, Sundays and holidays
    *Purchases made after business hours or on holidays will be processed on the next business day.
  • Email
  • URL
  • Sales managers
    Representative Director and CEO: Masashi Mikami
  • About sales price
    The selling price shall be the amount indicated (indicated price / consumption tax included).
  • Method and timing of payment of price (consideration)
    Payment method: Credit cards or payment by d-payment are accepted.
    *Credit cards are the only accepted method of payment for pre-orders.
    Payment date: Payment is finalized at the time the order is confirmed.
  • Fees other than the product price
    Shipping charges for product delivery are free of charge. (within Japan)
  • Delivery date
    Please refer to the summary column of the product details page for details.
  • Special Terms and Conditions for Returns
    In principle, we do not accept cancellations (including reservations), exchanges, or returns at the convenience of the customer.
    *In the event of a unilateral cancellation or refusal to accept an order at the customer's convenience, we may refuse to do business with the customer or accept the campaign after that. Please understand this in advance.
    *If the purchased product is defective, the product will be replaced, etc., at the product's contact address. Please refer to the "Special Terms and Conditions for Defective Products".
  • Special Terms and Conditions for Defective Products
    In the event that a delivered product is defective, contains the wrong product, or is in short supply, please contact the designated contact point within 7 days of purchase for digital products and within 7 days of receipt for real products. We will promptly replace or exchange the product. (We will bear the shipping and handling charges.)
    *For inquiries regarding defective products, wrong products, or insufficient quantities, etc. of products sold by Gugenka, please contact us through the "Contact Us" link in the "Contact" section specified above.
    *We are unable to respond to inquiries regarding products sold by other sales companies, so please contact the respective sales company.
    *Our sales products include both digital products and real products. Please understand that if the product you purchased is a set of digital and real products, and the real product is subject to return, you will not be able to use the digital product.
    *Real merchandise shipped from our company is shipped in packing materials. Please note that even if the packing material is damaged or crushed, if the product itself is not damaged, we will not be able to replace the product or the product package.
  • Other Notes
    ・Please be sure to check your incoming email for a "Thank you for purchasing our products" email that will be automatically sent when your order is accepted. If you do not receive the "Thank you for your purchase" email within a few hours, please be sure to contact us.
    ・We may contact you by phone or postcard to confirm your email address or shipping address. Please enter a phone number where you can be reached during the daytime.
    ・Please allow "" domain name. If you have restricted your email reception, you will not receive our emails.
    ・If you are a minor and wish to order products, please place your order with the consent of your guardian. Once the order is confirmed, we will assume that you have obtained the consent of your guardian.
    ・For orders exceeding 100,000 yen in payment amount, we may contact you for confirmation in advance.
    ・We reserve the right to refuse orders that appear to be large purchases for the purpose of resale, etc.
    ・Product specifications and scheduled shipping dates are subject to change without notice. Please understand in advance.
    ・For information on international shipping, please refer to the Q&A "Can I order from overseas?" for information on international shipping.