Purchasing products
Can I order from overseas?
Items purchased on the XMarket that require shipping are restricted to shipping only within Japan.
However, you can use the services of the following international shipping companies to ship overseas.
Customers wishing to ship internationally may utilize the services of the following service.
■Tenso.com
Tenso.com is an “international shipping” service operated by tenso, Inc.
To use this service, you need to register with Tenso.com in addition to registering as a member of XMarket.
Please refer to the following website for more information.
https://www.tenso.com/jp
*Please note that we will only accept returns or exchanges of defective products that must be shipped to you if you are able to receive them in Japan.
*We cannot accept returns or ship replacements if you have used a forwarding service or other means to receive your order overseas.
However, you can use the services of the following international shipping companies to ship overseas.
Customers wishing to ship internationally may utilize the services of the following service.
■Tenso.com
Tenso.com is an “international shipping” service operated by tenso, Inc.
To use this service, you need to register with Tenso.com in addition to registering as a member of XMarket.
Please refer to the following website for more information.
https://www.tenso.com/jp
*Please note that we will only accept returns or exchanges of defective products that must be shipped to you if you are able to receive them in Japan.
*We cannot accept returns or ship replacements if you have used a forwarding service or other means to receive your order overseas.
What payment methods do you accept?
XMarket accepts credit cards, D Payment, and Visa-linked prepaid cards.
What credit cards do you accept?
XMarket accepts Visa / Mastercard / JCB / American Express credit cards.
For credit card credit limits and conditions of use, please check the terms and conditions of your agreement with the card issuer.
For credit card credit limits and conditions of use, please check the terms and conditions of your agreement with the card issuer.
Can I purchase with a non-credit card?
XMarket accepts Visa prepaid cards and D Payment.
If you do not have a credit card available for purchases, please consider using this option.Virtual cards that require no screening can be issued simply by downloading the app and deposits can be made from convenience stores, bank accounts, and online banks.
What if I cannot use D Payment?
Pre-order items, items with delivery, items with listed credit, and UStar cannot be purchased with D Payment. Please use other payment methods.
What if I want to return a purchased item?
As a general rule, we do not accept cancellations (including reservations), exchanges, or returns at the convenience of the customer.
If the purchased product is defective, the product will be replaced or otherwise handled by the product's contact person. Please check the “Matters Concerning Special Provisions for Defective Products“.
If the purchased product is defective, the product will be replaced or otherwise handled by the product's contact person. Please check the “Matters Concerning Special Provisions for Defective Products“.
