XMarket

HoloModels

What are the playable environments for HoloModels?

Available on the following devices as of April 2025.
【Supported Models】
■OS Version
・iOS 15.0 or later
・Android 10 or later
■ARKit/ARCore compatible iOS and Android
・iOS：List of devices that support ARKit
・Android：List of devices that support ARCore

Please note that the application is not compatible with devices under iOS 15.0 and Android 10.

*If a device that does not support AR functionality meets the OS criteria, viewer mode will work.

What if the display is not stable?

AR acquires image information from flat surfaces such as floors and walls. If you point the out-camera at a floor or wall with a clear pattern such as wood grain and move the device slowly, it will be easier to recognize.

Can I change the model?

Your XMarket purchase history is stored in your UAccount. If you log in again on your new device, it will be reflected in the app. However, saved information such as poses and facial expressions cannot be transferred.

What countries and regions is HoloModel available in?

Available in all countries and regions except France.
However, some products may not be available in all countries where they are sold.

What if I purchased HoloModels but don't know how to operate it?

Please check here.
Please see the bottom of the above page for more information on how to enjoy the “NFC-enabled acrylic phone stand.
If the problem persists, please contact us using the contact form.

What if I can't find the figure I purchased?

Please check the following and if the problem persists, please contact us using the contact form.

Is your device compatible with the HoloModels?
Are you 'linking your account' with your UAccount from the top screen of the app?
Is the linked UAccount correct?
Does the item box not appear after switching?

If the camera does not start and the screen is blacked out?

Please check if your device is compatible with the camera and if the camera's access permission setting is ON. If the problem persists, please contact us using the contact form.

What should I do if I cannot hear the sound of the application?

Please make sure that your device is not set to silent mode and that Bluetooth is not connected to another device.

What if my body shifts every time I do the “Pause” spray?

This is a bug that has not been fixed at this stage. We plan to resolve this issue in a future update.

What should I do if my line of sight shifts every time I save a file even though I have set my line of sight?

This is a bug that has not been fixed at this stage. We plan to resolve this issue in a future update.

If I purchase multiple HoloModels of the same character, can I place more than one of the same character on a single screen?

If you purchase multiple copies of the same item, you can display multiple bodies on the application.
(Example, if you purchase 2 units, 2 units can be displayed on the app)