XMarket

Notation based on the Payment Services Act concerning UStar

1. Name, trade name or corporate name
Gugenka Inc.
2. Payment amount, etc. of prepaid means of payment
No upper limit.
In principle, no refunds will be made after the product has been sold.
3. Expiration date
No expiration date.
However, if the contract and account are terminated or deleted, all unused UStar will be lost.
4. Location and contact information of the business office or offices that respond to complaints or consultations from users
Please contact us through the following linkContactLocation: Dekijima Daiichi Bldg. 3F, 1-10-7 Minami Dekijima, Chuo-ku, Niigata-shi, Niigata 950-0963
Gugenka Inc.
5. Scope of facilities or places where prepaid means of payment may be used
Within “XMarket“, “HoloModels“ and “MakeAvatar“ provided by Gugenka, or partner platforms such as “VRChat“.
6. Necessary precautions for the use of prepaid means of payment
Please review XMarket Terms of Service.
7. How to check unused balance
・Web
You can check your balance from My Page in XMarket.
https://xr-marketplace.com/mypage

・Android
You can check your balance on the start screen or on the purchase screen.

・iOS
You can check your balance on the start screen or on the purchase screen.
8. General terms and conditions, etc.
Please review XMarket Terms of Service.
9. Measures to protect users, etc.
①Matters related to the preservation of users' funds
(1) Purpose of the provisions of Article 14, Paragraph 1 of the Act on the Settlement of Funds
As a system to protect holders of prepaid means of payment, under the provisions of the Act on the Settlement of Funds, it is required to preserve assets by depositing with the Legal Affairs Bureau, etc. an amount equal to at least half of the unused balance of prepaid means of payment as of March 31 and September 30 of each year as a deposit for the issue.
(2) Rights stipulated in Article 31, Paragraph 1 of the Act on the Settlement of Funds
In case of emergency, the holder of the prepaid means of payment is entitled to be reimbursed prior to other creditors for the issue deposit that has been preserved in advance in accordance with the provisions of Article 31 of the Act on the Settlement of Funds.
(3) Deposit of issue guarantee money, issue guarantee money preservation agreement or issue guarantee money trust agreement
Deposit of issue guarantee money in accordance with the Law Concerning Funds Settlement.

②Policy on compensation for losses incurred by users and other measures taken as a result of instructions given by unauthorized persons against the will of users.
We will not be liable for any losses incurred by you or any third party due to unauthorized transactions of prepaid means of payment (including transactions involving prepaid means of payment conducted against your will and under the instruction of unauthorized persons). (2) In the event of any loss incurred due to unauthorized transactions of prepaid payment instruments (including transactions for prepaid payment instruments conducted against the user's will by an unauthorized person) ), except in cases where we are liable for such losses in accordance with the XMarket Terms of Service or laws and regulations. Inquiries regarding unauthorized transactions should be addressed to the address stated in "4. Location and contact information of the business office or offices that respond to complaints or consultations from users".