Q&A

We have compiled a list of frequently asked questions from our customers. If you have any questions, please see here.

If the problem persists, please contact us.

Q

What is the playable environment for HoloModels / MakeAvatar?

HoloModels

[Compatible models] ARKit / ARCore compatible iOS, Android
・iOS:List of ARKit compatible terminals
・Android:List of ARCore compatible terminals

MakeAvatar

[Compatible models] ARKit / ARCore compatible iOS, Android
・iOS:List of ARKit compatible terminals
・Android:List of ARCore compatible terminals

Q

If the display is not stable

AR acquires image information of planes such as floors and walls. Aim the out-camera at a floor or wall with a clear pattern such as wood grain and slowly move the terminal to make it easier to recognize.

Q

When changing the model

Your purchase history is stored in your XMarket account information. If you log in again with a new device, it will be reflected in the app. However, save information such as poses and facial expressions cannot be inherited.
※Save is a function that will be implemented in the future.

Q

When using the same account on multiple devices

There is no limit on the number of units. It can be used on multiple terminals.

Q

If you forget your XMarket login information

Click herePlease open the password change screen from and enter the registered address to send. An email will be sent to the address you entered to reset your password.

Q

I can't find the figure I bought

Please check the following and contact the inquiry form if the problem persists.

  • Is your device compatible with HoloModels / MakeAvatar?
  • Are you 'account linked' with XMarket from the top screen of the app?
  • Is it not displayed even if I switch the item box?
Q

Country and Region of delivery of HoloModels / MakeAvatar

HoloModels is available for download in the following countries / regions.

However, some figures are sold in limited countries and regions, and you may not be able to purchase them even if they are listed below.


HoloModels Country and Region of Delivery

  • US and Canada
    United States / Canada
  • Europe
    Iceland / Ireland / Albania / UK / Italy / Ukraine / Estonia / Austria / Netherlands / Cyprus / Greece / Croatia / Switzerland / Sweden / Spain / Slovakia / Slovenia / Czech Republic / Denmark / Germany / Turkey / Norway / Hungary / Finland / France / Bulgaria / Belarus / Belgium / Poland / Portugal / Malta / Moldova / Latvia / Lithuania / Romania / Luxemburg / Russia / Northern Macedonia
  • Asia Pacific
    Australia / Singapore / Philippines / Vietnam / Malaysia / Hong Kong / Taiwan / Republic of Korea / China / Japan

MakeAvatar is available for download in all countries and regions.

However, some figures are sold in limited countries and may not be available for purchase.

HoloModels(ホロモデル)

XR (AR / VR) Digital Figure

HoloModels

MakeAvatar(メイクアバター)

My avatar that can be made with a smartphone

MakeAvatar