Q&A

This is the list of frequently asked questions from our customers. If you have any questions, please see here first.

If the problem persists, please contact us from the contact form

Q

Operating Environment for HoloModels / MakeAvatar

HoloModels

[Supported devices] ARKit / ARCore compatible iOS, Android
・iOS:List of ARKit supported devices
・Android:List of ARCore supported devices

MakeAvatar

[Supported devices] ARKit / ARCore compatible iOS, Android
・iOS:List of ARKit supported devices
・Android:List of ARCore supported devices

Q

When figures and items are not stable

AR recognizes flat objects such as floors and walls. Point the out-camera at a floor or wall with a clear pattern like wood grain and move the device slowly to make it easier to recognize.

Q

What happens if I change devices?

Purchase history is saved in your account information on Gugenka® Market Place. Datas will be reflected when you log in on the new device. However, it is impossible to leave the data of saved poses and facial expression on a new devidce.
※Saving will be developed in the future.

Q

Is it OK to use one account on several devices?

There is no restriction on the number of devices you can use the HoloModels app on.

Q

What do I do if I forgot my login information for XMarket?

Click here, and fill in the registered email address to change your password. Then an email will be sent out to reset your password.

Q

What do I do when the figures that I purchased are not found on the HoloModels app?

Please check the followings first, and please contact us

  • -Is the device compatible with HoloModels/Make Avatar?
  • Is the app linked to the web store on the top page?
  • Figures and items can be selected by changing item boxes.
Q

HoloModels/Make Avatar Distribution Areas

HoloModels app can be downloaded in the following countries and regions.

However, some figures are sold in limited areas.These figures may not be purchased in the listed regions below.


List of HoloModels™ distribution Areas

  • US and Canada
    The USA/Canada
  • Europe
    Iceland / Ireland / Albania / UK / Italy / Ukraine / Estonia / Austria / Netherlands / Cyprus / Greece / Croatia / Switzerland / Sweden / Spain / Slovakia / Slovenia / Czech / Denmark / Germany / Turkey / Norway / Hungary / Finland / France / Bulgaria / Belarus / Belgium / Poland / Portugal / Malta / Moldova / Latvia / Lithuania / Romania / Luxembourg / Russia / North Macedonia
  • Asia-Pacific
    Australia / Singapore / the Philippines / Vietnam / Malaysia / Hong Kong / Taiwan / Korea / China / Japan

MakeAvatar is available for download in all countries and regions.

However, some figures are sold in limited areas.

HoloModels(ホロモデル)

XR (AR / VR) Digital Figures

HoloModels

MakeAvatar(メイクアバター)

Make your own avatar with Your smartphone

MakeAvatar